FAQ
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do you ship internationally?
yes! shipping rates are calculated at checkout :) i do not control these so if you are International prices are a bit pricey :(
how long will shipping take?
*excludes processing time
australia: 2+ business days - a week
international: 10+ business days
what is your processing time?
2-4 days, i will try my best to pack & ship orders out ASAP :)
what if my item arrives damaged?
contact me through my website chat/inbox or dm me on insta & i will offer you a replacement or refund :)
my heart locket opening/closing stopped working, how do i fix it?
make sure you're pressing in the top right corner where the hinge is!
if it still doesn;t work, this problem can be easily fixed. just push the sides of the hinge using pliers until it clicks together :) message me if you have any other concerns
the necklace is fragile so please be careful when opening & closing it!
when will you restock?
keep an eye out on my instagram @cherishingco, i post restock dates & any upcoming product launches on there :)
what if my package gets lost during transit/stolen?
unfortunately, i am not responsible for any lost packages and cannot do anything after i ship them out. you will have to contact your post office.
will my shipment have tracking?
Australian orders: yes
International: it depends which shipping option you select. international economy air does not, but international post standard/express comes with SMS & email notifications
can i cancel my order?
only if it has been less than 24 hrs after purchase. please email or contact me through the ‘chat with us’ button ASAP so i don’t process your order for shipping.
do you accept returns?
no, i do not accept returns. but please email me if you are unhappy with your order.
can i wear the necklace in the shower?
yes, since stainless steel won't rust when in contact with water. however, with gold plating, it is not recommended to keep its durability.
can i put an image in the heart locket necklace?
yes! dimensions of the locket is in the description on the product page
what if i put the wrong address?
contact me ASAP with your order number and correct address. please make sure its correct the first time, if i have already printed your shipping label/sent it out you will have to repay for shipping costs.
any other questions or concerns, msg me through the 'chat with us' button!